WE ARE MILS Engineering

AFTERSALES & CUSTOMIZED SOLUTIONS

BY YOUR SIDE

We have a philosophy, which is simple and precise: To do what is in our customers‘ best interests, because that is also what is in our best interests. We are a flexible resource, which is always available, a constant partner. We understand your requirements, and offer you the best solutions today and in the future.

TO GROW

Our specialist departments develop and optimise processes and services on a made-to-measure basis. Tailor-made Apps and software modules, translations and manuals compliant with standards, web-based and instruction-based training, together with other selected services make MILS a unique partner.

YOUR BUSINESS

We have over 25 years of experience, available to support our customers. By examining company processes and using the most appropriate technologies, we can position ourselves at your side when it comes to making a strategic choice of the best solutions and services for adoption by your business.

HEADQUARTERS

QUALIFIED DEPARTMENTS

YEAR of EXPERIENCE

COUNTRIES in the WORLD

WHO WE ARE

Since 1991, MILS Engineering has been offering tailor-made solu-tions to improve the implementa-tion and management of after-sa-les services and relationships with the sales and support network to deliver end-customer satisfaction.
We employ expert, professional staff to provide a strategic opportunity for ongoing improvements to our products and services with the objective of securing increases in sales revenue, reductions in costs or often both.
A long-term partner chosen by small and large enterprises alike, who are dedicated to operating procedures and services designed to attract loyal customers. Starting with automotive sector, we have always been at the forefront of after-sales services.

MILS is recognized today both nationally and internationally thanks to our competent and accessible attitude, which enables us to satisfy our customer’s requirements with a maximum of speed and efficiency.
MILS has its legal Head Office in Milan, its main operational centre in Piacenza and local offices in Lucca and Newcastle (UK).

"AFTER-SERVICE IS A KEY FACTOR FOR COMPANY COMPETITIVENESS"

Gianni Cogni, MILS Engineering sole administrator

ONE PARTNER, MANY SOLUTIONS

Our departments are all highly qualified and specialised and able to guarantee a large range of products and services to companies, each of which are tailor-made and can be further customised over time. We offer ourselves to you as a unique partner in your process of improvement and optimisation of all your company activities.

I.T.

We develop software and apps which are entirely tailor-made and can be further customised over time. In our company, who create the programs are also technically qualified engineers. This leads to winning programs built by those who understand the technical, organisational and logistical problems in the field. It is thanks to these special qualities that our IT department has become the privileged long-term partner of major manufacturers like Nissan in Europe, in the USA and in South Africa.

TRAINING

Training these days requires the ability to distribute material efficiently across the whole territory in a well organised and accessible manner. A specific training programme, structured in the form of a tailor-made e-learning system and supported by lessons and activities with instructors, enables the customer to benefit from flexible tools at a modest cost as well as to access highly-qualified professionals with specific skills. This was the case for the new recruits of ENEL and currently for the training of support staff at Subaru.

EDITING

Creating technical documentation poses a triple challenge: mastering the terminology of the sector, being exhaustive and pricing competitively. This is handled by our drafting department, which creates technical manuals in accordance with international standards, as well as translations at highly competitive prices thanks to the use of appropriate technologies, which enable it to reduce its costs significantly. These capabilities are confirmed by references from the military and automotive sectors.

SERVICES

In conjunction with the range of activities for our clients, we provide outsourcing services such as: quality control and customer care, management of recall campaigns and ad-hoc audit activities, management of tenders for public administration contracts, bids, etc. and recall campaigns themselves. These support services allow the customers to benefit from highly professional resources without overloading their own internal resources and at the same time reducing costs.